Refund policy

Cancellation / Changes

• Orders may be modified (dedication) up to 3 days before the scheduled pick-up date. We will not be able to entertain changes requested after this timeframe. There will be no refunds for any amount paid for our made-to-order cakes, regardless of the amount; however, instead of a cancellation request, you may request to move the original pick-up date to another.

Refunds

• When you or a designated party picks up an order, it is considered checked and accepted. We will always ask you to double-check everything, including the design and spelling upon pick-up.
  
  
• Once checked and accepted, the order becomes the customer's responsibility. We shall not be held liable for any damage that may occur during transport, whether by the customer's own vehicle or a third-party delivery service. Please note that our cakes are extremely delicate — smudging, frosting melt, and other damage may occur if nothandled with care.
  
  
• Cancellation by Us
  We reserve the right not to provide products, remove or edit content or cancel orders (or part thereof) at our sole discretion at any time. Without limiting the operation of any other Terms and Conditions herein, we will not be held liable for loss or damage arising from exercising these rights.
  
  
• Cancellation by You
  Due to the perishable nature of our products and made-to-order process, “Estrel's Caramel Cakes” will not accept any cancellations once payment is confirmed. If you would like to request a cancellation, please contact us on Facebook or call us at 8372-2965, 8371-7938, 8376-7317, 8376-7315.
  
  
• Refund
  No refund shall be issued upon confirmation of payment.
  
  
• Changes to our Terms of Service
  We may update our policies from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting an announcement at the top bar upon entry to our Landing Page. These changes are effective immediately after they are posted on this page.

Estrel’s website contains information concerning the existing and intended business and operations.

All online orders are subject to these policies listed above.